Having the latest technology is one thing. Knowing how to use it is another. We excel at both. That’s to your advantage.
One Big Lab
We have one very, very big lab: 21,000 square feet of manufacturing space, the size of over four basketball courts. And there is an additional 20,000 square feet for administrative and customer service use, as well as education and meeting space for our customers.
It’s big for a reason. Redundancy. With multiples of the same digital surfacing, anti-reflective coating chambers and five axis edgers, our equipment is your insurance policy that your order will be completed on time. If for whatever reason your order might be delayed (and that will be rare), it will never be because of machine downtime. We also have an APO on staff to handle difficult eyeglass questions.
Your lenses will be made at our lab. With very few exceptions. What is the significance of this?
We process 98 percent of the Rx orders sent to us. Corporate labs generally farm out over 50 percent. Depending on capacity at those labs on any given day, you won’t really know where your lenses are going to be processed (Mexico, China or Taiwan). And not all the labs are equipped the same, leading to inconsistency and different outcomes. Turn times will be a mystery as well.
Predictability and consistency are built in for you and your patients.
Have you ever heard an optical lab mention its return rate? Probably not. But we will.
Now, compare that to an average and good lab.
|Return Rates (one every 100)|
We think our rate is very good. We’re striving to get it even lower. And we think we can, but our combination of equipment, technology and experienced staff will make sure it always stays this low.
Bleeding Edge Technology
Expert Optics is always assessing the latest equipment to keep our lab one of the most advanced anywhere. If there is brand new lens-making technology that can help deliver a pair of glasses faster and more accurately, we’re going to buy it.
Expert Optics has always been wedded to the most advanced lens making technology. Especially today. Free-form lenses require layers of technology to get the precision Eye Care Professionals specify.
We have machines that exist only in a few places in the country, and we trade in equipment that most other people are just now buying. In fact, we are so committed to superior tech, equipment manufacturers come to Expert Optics to have us shake down their newest gear.
Our lab will look, and more importantly, function very differently from most any other lab anywhere. Come see for yourself. Our entire lab is open for tours.